Company Blog

 

Debt recovery companies don’t have the best reputation in the world. You know that. We know that. On the scale of the UK’s most hated professions, we probably sit somewhere between traffic wardens and telemarketers.

But while we may be necessary to many businesses that need help recovering what’s owed to them, we’re certainly not evil. In fact, there were over 22,000 insolvencies in the second quarter of 2016 – all businesses we might have helped save had they given us a call.

So if, like them, you’re worried or even just a little apprehensive about using a debt collection agency like us, we hope these three reasons to trust us will convince you…

1.We’re just like you

You’re in business to make money. So are we. We have debtors just like you, and we have to keep an eye on cash flow to allow us to invest and grow. So we’re not that different, after all

2.We’re completely professional

 Gone are the days of big burly men in suits threatening to rough people up. Our staff are experts in negotiation and we always aim to recover debt tactfully to preserve your relationship with your clients.

3.We charge a fair price

Debt recovery companies vary the way they charge, but “no collection, no fee” is the way we do things at CBC International. All you pay is a percentage of the amount we recover: 5-15% for UK debts and slightly more if your debt is located abroad.

Get in touch to find out more.

 

Breaking the stigma of working in the debt collection industry.

Jan 11, 2016

I understood that with more than 5,000 collection agencies in the United States, and an estimated 1 in 3 adults with a credit history — or 77 million Americans — with accounts in collections, that there were bound to be some bad experiences….but I always tried to do my part to change that perception, and to help people understand not all agencies or collectors are the same. It was important to me that on every call, I worked not only to collect the receivable due to my client, but also to have everyone involved feel good about that transaction. I admit that sometimes it was easier said than done; but as long as I made it a priority, and followed some personal guidelines, I could make a difference.

“Your ears will never get you in trouble.”

I’ve used this line often when training collectors on how to properly handle calls.

I found that just listening to a person , and giving them a chance to vent, could prevent a confrontation before it happened, and help to set a positive tone for a call; and by listening, you might just hear the information you need to successfully resolve the debt.

In many cases, a bill goes unpaid because of a misunderstanding.

The misunderstanding can be anything from a customer not being fully aware of the terms & conditions of their contract, to an invoicing or accounting error, to a legitimate dispute. Typically, if you can respectfully explain to someone why they owe a bill, that respect shown will go a long way towards earning some respect back, and working through the issues which have prevented the bill from being paid.

“I understand where you’re coming from.”

A little empathy does a lot of good!

This is an area where many agencies have a shortcoming in their initial or continued training programs. Your ultimate job as a debt collector is to get a bill paid, but when the person you’re speaking to can sense that you are doing more than just a job, it tends to make that fact a little easier to swallow.

Real Solutions

Instead of canned responses, offering real solutions to rectify the amount owed is what gets the job done. Real solutions take into account all of the information you have gained from your conversation & research, and uses that information to determine the best way to clear the debt. If you just learned that a person is unemployed, the old “get out your checkbook.” is not going to work (not that it ever did!); perhaps a payment plan or a settlement offer is a route that will work. Not only do people appreciate honest, real solutions — these real payment arrangements are the ones that are followed through on most often.

It may have played a small part, but conducting myself in this manner, and training collectors to do the same, afforded me opportunities to help break the stigma associated with the debt collection industry one call at a time.

If you would like to talk collections, I can be reached at Joseph, Mann & Creed @ 216-588-9934 or at tom.tyrity@jmcbiz.com

Although it may not be the debt collector’s fault that you’re in debt, they’re definitely the last people you want to see when you’ve hit hard times. Spotting them heading towards your door is guaranteed to fill you with a mixture of anxiety, hatred and fear.