Online Payments – Terms and Conditions

  1. Our online payment page can be used to pay all or part of your outstanding account. Please ensure that any part payment that is made is part of an agreed repayment plan. Any other payments made may be remitted back to the card holder.
  2. It is important that you include your reference number as outlined on our correspondence so that it can be allocated to your file. If a payment is made without a valid reference number, a payment may not be allocated correctly and you may still be pursued for the full balance of your account.
  3. If you are making payment from outside of the UK, please be aware that you may be charged additional fees by your card issuer. Please note that only the principle sum will be deducted from the balance outstanding. All surcharges are payable by the payee.
  4. If payment is made by Credit Card you will be subject to a 3% surcharge, as outlined on the payment page. Please note that only the principle sum will be deducted from the balance outstanding. All surcharges are to cover associated banking fees.

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